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FREQUENTLY ASKED QUESTIONS
Shipping & delivery details
- We ship to the local and the global.
- Local orders: 7-10 working days for delivery
- International orders: 10-14 working days for delivery
- The time of shipment may depend on location, mode of shipment, and other factors.
- Once the guest proceeds with payment, they can select their preferred delivery method. The total cost will vary based on the chosen delivery method and the country/region selected. The full price inclusive of these details will be presented at the checkout stage.
Free delivery is available for orders over HK$400 to selected destinations, including Hong Kong, Macau, Mainland China, Taiwan, Malaysia, and Singapore.
Please Note (Important):
Free delivery is strictly limited to our designated courier services. Even if another courier is selected during checkout, your order will automatically be fulfilled via our assigned provider:
- Hong Kong, Macau, Mainland China, Taiwan: Shipped via SF Express
- Malaysia & Singapore: Shipped via Hong Kong Post
Returns & exchange details
All items are non-refundable and non-exchangeable once payment has been made on The Exploring Club website. This policy is stated in our Terms and Conditions. Orders cannot be canceled after payment has been processed.
In the event of any dispute, The Exploring Club reserves the right to make the final decision and interpretation.
Please visit our terms & conditions.
Payments
Please note that at checkout, you have the option to select your preferred payment method.
We accept secure payments from both local and international customers through Visa, Mastercard, FPS (Faster Payment System), Alipay, and WeChat Pay.
Kindly be aware that if your currency is not in HK dollars, there may be an additional exchange fee.
Please visit our terms & conditions.